Terms of Service

Effective date: July 1, 2026

Welcome to XGRiD Outfitters. These Terms of Service ("Terms") govern your access to and use of our website, our online store, and any related services (together, the "Site"). Please read them carefully. They include important information about your rights, our obligations, how orders work, and the limits of our responsibility.

1. Acceptance of these terms

By accessing or using the Site, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms and by any policies referenced in them. If you do not agree, please do not use the Site or place an order.

These Terms work together with our other policies, including our Privacy Policy, our Shipping Policy, and our Returns & Warranty page. Where one of those pages covers a topic in detail, that page controls for that topic.

2. Who we are

The Site is operated by [Legal entity name] ("XGRiD Outfitters," "we," "us," or "our"). XGRiD Outfitters is the online gear store and partner company of XGRiD Campers, a curated off-road camper dealership with shops in Las Vegas, NV and Knoxville, TN.

You can reach us any time at support@xgridoutfitters.com.

Our registered business address is 6949 Speedway Blvd Ste 109, Las Vegas, NV 89115.

3. Eligibility

To use the Site and place an order, you must be at least the age of majority in your place of residence (18 in most U.S. states) and able to enter into a binding contract. By using the Site, you confirm that you meet these requirements. If you use the Site on behalf of a business or another person, you confirm you have the authority to bind them to these Terms.

4. Accounts

You may be able to create an account to make checkout faster and to view your orders. If accounts are available:

• You agree to provide accurate, current, and complete information.
• You are responsible for keeping your login credentials secure and for all activity that happens under your account.
• Please notify us at support@xgridoutfitters.com if you believe your account has been used without your permission.

You can also check out as a guest where that option is offered. Whether or not you create an account, the rest of these Terms still apply to your orders.

5. Products and availability

Our catalog features 600+ products from outdoor and off-road gear brands we curate.

Most items are drop-shipped. The large majority of our products ship directly from the supplier brands' own warehouses through Shopify Collective, not from a single XGRiD warehouse. This matters in a few ways you should understand before ordering:

• If your order includes items from more than one supplier, those items may ship separately and arrive in different packages on different days.
• Some heavy or oversized gear ships by LTL freight, which can involve different timelines and delivery handling.
• Availability and lead times depend on each supplier's stock and are not guaranteed.

For full delivery details, see our Shipping Policy.

Product descriptions, images, and specifications. We work to keep product information accurate, but we do not warrant that descriptions, images, pricing, specifications, colors, or other content are always complete, current, or error-free. Images are for illustration and actual products may vary. Where a manufacturer updates a product, the supplier's current version controls.

We may limit, cancel, or refuse orders. We reserve the right, at any time and without prior notice, to limit order quantities, discontinue products, refuse service, or cancel an order (in whole or in part) — for example, if an item is out of stock, if there is a suspected error, or if we suspect fraud or a violation of these Terms. If we cancel an order you have already paid for, we will issue a refund for the cancelled items.

Pricing-error correction. Despite our best efforts, items may occasionally be mispriced. If we discover that an item in your order was listed at an incorrect price, we may, before shipping, contact you for instructions or cancel the order and notify you. We are not obligated to honor an order placed at an obviously incorrect price.

6. Orders, pricing, payment, and taxes

Your order is an offer. When you place an order, you are making an offer to buy the items in your cart. No contract is formed until we accept your order. An order confirmation email acknowledges that we received your order; acceptance occurs when we (or the supplier) ship the item or otherwise confirm the order is being fulfilled. We may decline or cancel an order as described in Section 5.

Pricing. All prices are shown in [Currency] unless stated otherwise. Prices and promotions are subject to change. The price that applies to your order is the price displayed at checkout when you place it, subject to the pricing-error correction right above.

Payment. Checkout and payment are handled through Shopify and its payment processors, including Shopify Payments. By submitting payment information, you represent that you are authorized to use the payment method and you authorize us (and our processors) to charge the total order amount, including taxes and any shipping charges.

Taxes. We collect sales tax where we are required to do so, calculated based on your shipping destination and applicable law. The tax shown at checkout is an estimate that may be finalized at order processing. You are responsible for any taxes, duties, or fees not collected at checkout where the law assigns them to you.

7. Shipping and returns

Shipping timelines, carriers, freight handling, and split-shipment details are covered on our Shipping Policy. Returns, refunds, the return window, prepaid return labels, and how manufacturer warranties are handled are covered on our Returns & Warranty page. Please review those pages for anything related to delivery, returns, or warranties — they control over any general statements here.

8. Privacy and data

How we collect, use, and share your information is described in our [Privacy Policy]. In short, to run the Site and fulfill your orders we rely on third-party services — including Shopify (our store platform and checkout), Shopify Payments and other payment processors, and our Shopify Collective supplier brands, who receive the name and shipping address needed to deliver your order. We also use analytics and marketing tools such as Google Analytics, the Meta (Facebook) pixel and Conversions API, Google Ads tags, and Brevo for email. For the full details of what we collect and your choices, please read our [Privacy Policy].

9. Intellectual property

Our content. The Site and its content — including the XGRiD Outfitters name and logo, page text, layout, graphics, original photography, and the selection and arrangement of products — are owned by us or our licensors and are protected by intellectual-property laws. You may use the Site for your personal, non-commercial shopping use. You may not copy, reproduce, republish, scrape, or otherwise exploit our content without our prior written permission, except as allowed by law.

Third-party brands. Product names, brand names, logos, trademarks, and product images belonging to the manufacturers and suppliers whose gear we sell are the property of their respective owners. We display them to identify and sell those products as an authorized retailer. Nothing on the Site grants you any right to use those marks, and their appearance does not imply any endorsement of XGRiD Outfitters beyond our authorized-retailer relationship.

10. Acceptable use

When you use the Site, you agree not to:

• Break any applicable law or regulation, or use the Site for any unlawful or fraudulent purpose.
• Place orders using false, misleading, or stolen information, or someone else's payment method without authorization.
• Interfere with or disrupt the Site, its security, or its servers, or attempt to gain unauthorized access to any part of it.
• Use bots, scrapers, or automated tools to access, copy, or harvest content, pricing, or inventory data.
• Resell our products in a way that violates a manufacturer's terms, or misrepresent your relationship with us.
• Upload anything harmful (such as malware) or post content that is abusive, infringing, or unlawful.

We may suspend or terminate your access if we reasonably believe you have violated these Terms.

11. Disclaimer of warranties

The Site is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that content (including product information) is accurate or complete.

This disclaimer applies to the Site itself. It does not disclaim manufacturer warranties on the products we sell — those warranties are provided by the manufacturers and pass through to you as described on our Returns & Warranty page.

Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

12. Limitation of liability

To the fullest extent permitted by law, XGRiD Outfitters and its owners, employees, suppliers, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Site or any product purchased through it, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability for any claim arising out of or related to the Site or a purchase will not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless XGRiD Outfitters and its owners, employees, suppliers, and partners from any claims, damages, losses, liabilities, and reasonable legal costs arising out of your misuse of the Site, your violation of these Terms, or your violation of any law or the rights of a third party.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of [Governing-law state], without regard to its conflict-of-laws rules.

> [DRAFT — ATTORNEY REVIEW REQUIRED] The arbitration terms in this Section 14 are a starting-point template only. Binding arbitration and class-action waivers carry significant, state-specific enforceability requirements and must be reviewed — and the bracketed terms set — by your attorney before this page goes live. To be enforceable, these Terms should also be presented to customers with an affirmative "I agree to the Terms" checkbox at checkout and/or account creation (clickwrap), not merely linked in the footer.

14.1 Informal resolution first

Before starting arbitration, you agree to first try to resolve the dispute informally by emailing support@xgridoutfitters.com with a description of the issue and your contact information. We'll try to do the same. If the dispute isn't resolved within [30] days, either party may begin arbitration.

14.2 Binding individual arbitration

Except for the matters carved out in Section 14.4, you and [Legal entity name] agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any purchase will be resolved by binding individual arbitration, and not in court, under the Federal Arbitration Act. The arbitration will be administered by [Arbitration provider — e.g. the American Arbitration Association (AAA)] under its [applicable consumer arbitration rules], before a single arbitrator. The arbitration will take place in [Venue — county and state], or, where the rules allow, by telephone, video, or written submissions. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class-action waiver

You and [Legal entity name] agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding. [Attorney to specify what happens if this waiver is found unenforceable — e.g. severance, or that the arbitration agreement does not apply to that claim.]

14.4 Carve-outs (what arbitration does not cover)

Either party may: (a) bring an individual claim in small-claims court if the claim qualifies; and (b) seek injunctive or other equitable relief in court to protect intellectual property or confidential information. [Add any other carve-outs your attorney recommends.]

14.5 30-day right to opt out

You may opt out of this arbitration agreement by emailing support@xgridoutfitters.com within [30] days of first accepting these Terms (or your first purchase, whichever is earlier), stating your name and that you opt out of arbitration. Opting out won't affect any other part of these Terms. [Attorney to confirm opt-out window and mechanics.]

14.6 Court jurisdiction for non-arbitrable matters

For any dispute not subject to arbitration (including small-claims matters and the carve-outs above), you and [Legal entity name] agree to the exclusive jurisdiction and venue of the state and federal courts located in [Venue / county and state], and consent to personal jurisdiction there.

15. Changes to these terms

We may update these Terms from time to time. When we do, we will post the revised version here and update the "Effective date" at the top. Material changes will take effect when posted (or on a later date if we say so). Your continued use of the Site after changes take effect means you accept the updated Terms.

16. Contact

Questions about these Terms? Reach us at:

XGRiD Outfitters 

Email: support@xgridoutfitters.com 

Mailing address: 6949 Speedway Blvd Ste 109, Las Vegas, NV 89115