Privacy Policy

Effective date: July 1, 2026

1. Introduction & who we are

XGRiD Outfitters is the online gear store and partner company of XGRiD Campers, a curated off-road camper dealership with shops in Las Vegas, NV and Knoxville, TN. We sell outdoor and overland gear through our Shopify-powered store at xgridoutfitters.com.

This Privacy Policy explains what personal information we collect when you visit our store, sign up for our email list, or place an order — and how we use, share, and protect that information. It applies to xgridoutfitters.com and our related online services.

The business operating this store is [Legal entity name], located at [Mailing address]. If you have any questions about this policy, contact us at support@xgridoutfitters.com.

> One thing to know up front about how we ship. XGRiD Outfitters carries 600+ products, most of which ship directly from our supplier brands' own warehouses through Shopify Collective — not from a single XGRiD warehouse. Because of that, we share your name and shipping address with the supplier(s) who fulfill your order. See How we share information for the full picture.

2. Information we collect

Information you provide to us

Email list signup. When you join our founding list, we collect your email address through Brevo, our email marketing provider.

• At checkout. When you place an order, we collect your name, shipping address, billing address, email, and other contact details, along with payment information needed to complete the purchase. Payment card details are handled by our payment processor (see below) — we don't store full card numbers ourselves.
• Account information. If you create an account, we collect the information you choose to save, such as your name, contact details, saved addresses, and order history.
• Customer support. When you contact us, we collect the information in your message and any details you share so we can help you.

Information collected automatically

When you browse our store, we and our service providers automatically collect:

• Device and connection data — device type, browser, operating system, and IP address.
• Cookies and similar technologies — small files and identifiers placed on your device (see Cookies & tracking technologies).
• Usage and analytics data — pages viewed, links clicked, products viewed, time on site, referring site, and similar activity, collected through analytics and advertising tools.

3. How we use your information

We use the information above to:

Fulfill and ship your orders, including routing order details to the supplier(s) who ship your items.

• Process payments for your purchases.
• Send transactional emails — order confirmations, shipping notifications, tracking, and service messages about your orders or account.
• Send marketing email about new products, promotions, and the launch — only where you have given consent, and you can unsubscribe at any time (see Your marketing choices).
• Measure and improve our store through analytics, and measure advertising performance.
• Prevent fraud and keep our store and customers secure.
• Comply with legal obligations and enforce our terms.

4. How we share information

We do not sell your personal information. We share it with service providers and partners who help us run the store and fulfill your orders, and only as needed for those purposes:

• Shopify Collective suppliers. Because most of our gear ships directly from the supplier brands' warehouses, we share your name and shipping address with the supplier(s) fulfilling your order so they can pick, pack, and ship it. An order containing items from more than one supplier may be split, so those details may go to more than one supplier and your items may arrive in separate packages on different days. Some heavy or oversized gear ships by LTL freight.
• Shopify. Our store platform and checkout run on Shopify, which processes order and account data on our behalf.
• Payment processors. Shopify Payments and any other payment processors handle your payment information to complete transactions.
• Brevo. Our email marketing provider, which manages the founding-list signups and our email sends.
• Analytics and advertising providers. Google Analytics 4 (usage analytics), the Meta/Facebook pixel and Conversions API, and the Google Ads tag, which help us understand site usage and measure advertising.
• Shipping carriers. The carriers (and freight carriers for LTL shipments) that deliver your order.
• Legal and safety. We may disclose information when required by law, to respond to lawful requests, or to protect our rights, customers, or the public.
• These companies act as our service providers and are expected to use your information only to provide their services to us, not for their own unrelated purposes.
• For anything related to returns, refunds, or warranties, see our Returns & Warranty page.
• 5. Cookies & tracking technologies

We use cookies and similar technologies to operate the store, remember your cart and preferences, analyze usage, and measure advertising. Some are necessary for the site to work (for example, checkout); others are used for analytics and advertising, including Google Analytics 4, the Meta pixel and Conversions API, and the Google Ads tag.

Consent banner. When you first visit, you'll see a cookie consent banner where you can accept or manage non-essential cookies. You can change your choices at any time through the banner or your browser settings.

How to opt out. You can:

• Adjust or withdraw your cookie choices through our consent banner.
• Block or delete cookies in your browser settings (note that some site features may not work without certain cookies).
• Use Google's Analytics opt-out browser add-on and your Google and Meta ad settings to limit ads measurement.

6. Your marketing choices

We only send marketing email with your consent. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by emailing us at support@xgridoutfitters.com. Even if you opt out of marketing, we'll still send transactional messages about your orders and account.

7. Data retention

We keep your personal information for as long as needed to provide our services, fulfill your orders, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When we no longer need it, we delete or anonymize it. Retention periods may vary by the type of data and applicable legal requirements; see [BRACKET: jurisdiction-specific retention requirements].

8. Your privacy rights

Depending on where you live, you may have rights over your personal information, which can include the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your information.
• Opt out of marketing, and of certain uses of your information for advertising.

To make a request, email us at support@xgridoutfitters.com. We'll respond as required by applicable law and may need to verify your identity first.

The specific rights you have, and how they apply, depend on your location. [BRACKET: state-specific privacy rights and disclosures, e.g. California/CCPA]. [BRACKET: region-specific privacy rights and disclosures, e.g. EU/UK GDPR, including legal basis and any required contact details]. [BRACKET: any required appeal process or supervisory-authority contact].

9. Children's privacy

Our store is not directed to children, and we do not knowingly collect personal information from children under [BRACKET: applicable minimum age, e.g. 13 or 16]. If you believe a child has provided us personal information, contact us at support@xgridoutfitters.com and we'll take appropriate steps to delete it.

10. Data security

We use reasonable administrative, technical, and physical safeguards to protect your personal information, and we rely on Shopify and our payment processors for secure checkout and payment handling. No method of transmission or storage is completely secure, so we can't guarantee absolute security, but we work to protect your information and limit access to those who need it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the Effective date at the top and, where appropriate, provide additional notice. Please review this page periodically to stay informed about how we handle your information.

12. How to contact us

For any questions or requests about this Privacy Policy or your personal information:

• Email: support@xgridoutfitters.com
• Mailing address: 6949 Speedway Blvd Ste 109, Las Vegas, NV 89115

This policy is governed by the laws of [BRACKET: governing-law state/jurisdiction], without regard to its conflict-of-laws rules.