Returns & Warranty

We want you to get the right gear for your rig. If something isn't working out, here's exactly how returns and warranties work at XGRiD Outfitters — no fine-print games.

The short version

• You have 30 days from delivery to start a return on most items. A few brands run a shorter window — when that's the case it's stated right on the product page, above the Add to Cart button.

• Contact us first. Every return needs a Return Authorization (RA) from us before it ships. Items sent back without one can be refused.

• Item comes back unused, in original packaging, with all parts, hardware, and tags.

• Changed your mind? Return shipping comes out of your refund, and a few brands charge a restocking fee. We'll tell you the exact dollar amount before you ship anything — no surprises on the refund.

• Our mistake, or damaged/defective on arrival? Free return shipping, no fees, full refund or replacement. That's on us.

Start a return: support@xgridoutfitters.com with your order number.

Why we ask you to contact us first

XGRiD Outfitters carries gear from a lot of trusted overland brands, and those items ship straight from the brand's own warehouse to your door. That's how we keep the catalog this deep without marking everything up.

The trade-off: there's no single return address. A Jackery power station and a Kammok hammock come from two different places, and they go back to two different places. So every return needs a Return Authorization first — it tells you exactly where the item goes and makes sure you get credited. Items shipped back without one can get lost or refused, and we may not be able to refund them.

What it costs you

We quote you both numbers in writing when we issue the RA. If you don't like the number, don't ship it — no obligation, nothing charged.

Original outbound shipping is not refunded on change-of-mind returns.

What can be returned

Most unused gear in original, resalable condition, within the window shown on the product page (30 days unless noted otherwise).

Items that can't be returned:

• Used or installed gear — anything mounted, drilled, wired, aired-up, fueled, or run

• Items missing original packaging, parts, or hardware

• Food and consumables (jerky, rubs, and anything edible) — food safety, no exceptions

• Fuel, propane, and pressurized containers once opened or filled

• Final-sale or clearance items, marked on the product page

• Special-order, made-to-order, or custom-cut items — pre-cut straps, custom covers, name tags, custom panels

• Gift cards

• For health and safety, opened items that contact drinking water (hydration bladders, water containers)

Oversized and freight items — rooftop tents, awnings, bed racks, air conditioners, and anything that shipped by freight or oversize carrier — can be returned, but change-of-mind return freight on these runs real money (often $150+). We'll quote it before you commit.

Fitment. Racks, mounts, and rack hardware are channel- and platform-specific. If the product page lists compatible platforms, that list is exhaustive — if your rack isn't on it, the part won't fit. Send us a photo of your rack before you order and we'll confirm.

If you're not sure whether your item qualifies, ask us before you buy — we'd rather tell you up front.

How a return works

1. Email support@xgridoutfitters.com within your return window with your order number, what you'd like to return, and why.

2. We come back with a written quote: return shipping cost, restocking fee if any, and your expected refund total.

3. You say go. We issue the RA number, label, and return address.

4. Pack it up in the original packaging with the RA number on the outside and inside.

5. Ship it within 14 days of the RA being issued — RAs expire.

6. Once received and inspected, your refund goes back to the original payment method, typically within 5–10 business days.

Items that come back used, incomplete, or damaged may be refunded at a reduced amount or returned to you at your cost. We'll photograph and show you either way.

If the brand can't take it back

Some brands won't accept a return on certain items — hardware and fasteners, cut-to-order goods, and anything they can't put back on the shelf as new. If that happens on your order, we'll tell you within 2 business days and lay out the options, which usually means a partial refund with you keeping the item, or full store credit. You won't be left waiting on a decision between us and a supplier.

Damaged or defective items

If your gear shows up damaged, or it's defective out of the box:

• Tell us within 7 days of delivery at support@xgridoutfitters.com.

• Send photos of the item and the packaging — it speeds things up and it's what lets us file the carrier or brand claim.

• We'll arrange a replacement or full refund at no cost to you, including return shipping.

Hang on to the original packaging until the issue is resolved. Reports after 7 days move to the manufacturer's warranty process below.

Manufacturer warranties

Most products we carry are covered by the manufacturer's own warranty, and many of these brands stand behind their gear for years — Blue Ridge Overland Gear is lifetime, Zero Breeze and Overland Solar are one year. Warranty length and terms vary by brand and are listed on the product page where available.

If something fails under warranty after the return window:

• Email support@xgridoutfitters.com with your order number and a description of the issue.

• We'll connect you with the manufacturer and get the claim moving. Warranty service (repair, replacement, or parts) is handled directly by the brand, and we'll stay in the loop to make sure you're taken care of.

Order changes & cancellations

Contact us as fast as you can at support@xgridoutfitters.com. Because items ship directly from the brand, orders can move into fulfillment within hours. If it hasn't shipped, we cancel free. Once a brand has picked and packed it, a cancellation is handled as a change-of-mind return, including return freight.

Still have a question?

Email support@xgridoutfitters.com and a real person who knows the gear will get back to you.

XGRiD Outfitters is a partner company of XGRiD Campers.