Refund policy

Returns & Warranty

Last updated: July 1, 2026


We want you to get the right gear for your rig. If something isn't working out, here's exactly how returns and warranties work at XGRiD Outfitters — no fine-print games.


The short version

  • You have 30 days from the delivery date to start a return on most items.

  • Item has to come back unused, in its original packaging, with all tags and parts.

  • Contact us first to start a return — don't ship anything back on your own. We'll send you a prepaid return label and the correct address. (More on why below.)

  • No restocking fees, and returns ship back on us.

  • Defective or damaged on arrival? That's on us — we'll make it right at no cost to you.

  • To start any return, email support@xgridoutfitters.com or use the contact form with your order number.


Why we ask you to contact us first

XGRiD Outfitters carries gear from a lot of trusted overland brands, and those items ship straight from the brand's own warehouse to your door. That's how we keep the catalog this deep without marking everything up.

The trade-off: there's no single return address. A Jackery power station and a Kammok hammock come from two different places, and they go back to two different places. So every return needs a Return Authorization from us first — it tells you exactly where the item goes and makes sure you get credited. Items shipped back without one can get lost or refused, and we may not be able to refund them.


What can be returned

Most unused gear in original, resalable condition, within 30 days of delivery.

Items that generally can't be returned:

  • Used or installed gear (anything mounted, wired, aired-up, or run)

  • Items missing original packaging, parts, or hardware

  • Final-sale or clearance items (marked on the product page)

  • Special-order or custom-cut items (e.g. pre-cut straps, custom covers)

  • Gift cards

  • For health and safety, opened items that contact drinking water (e.g. hydration bladders, water containers)

  • If you're not sure whether your item qualifies, ask us before you buy or before you return — we'd rather tell you up front.


How a return works

  1. Email support@xgridoutfitters.com with your order number and what you'd like to return, and why.

  2. We send you a Return Authorization, a prepaid return label, and the return address for that item.

  3. Pack it up in the original packaging with the Return Authorization included.

  4. Ship it back using the label we sent — return shipping is on us.

  5. Once the item is received and inspected, your refund goes back to the original payment method. It typically lands within 5–10 business days.

  6. Restocking fee: None.


Damaged or defective items

If your gear shows up damaged, or it's defective out of the box:

  • Tell us within 7 days of delivery at support@xgridoutfitters.com.

  • Send a couple of photos of the item and the packaging — it speeds things up and helps us file the claim with the carrier or brand.

  • We'll arrange a replacement or full refund at no cost to you, including return shipping if the item needs to come back.

  • Please hang on to the original packaging until the issue is resolved.


Manufacturer warranties

Most products we carry are covered by the manufacturer's own warranty — and many of these brands stand behind their gear for years. Warranty length and terms vary by brand and are listed on the product page where available.

If something fails under warranty after the return window:

  • Reach out to support@xgridoutfitters.com with your order number and a description of the issue.

  • We'll help you connect with the manufacturer and get the claim moving. In most cases warranty service (repair, replacement, or parts) is handled directly by the brand, and we'll stay in the loop to make sure you're taken care of.


Order changes & cancellations

Need to change or cancel an order? Contact us as fast as you can at support@xgridoutfitters.com. Because items often ship directly from the brand, orders can move into fulfillment quickly. If it hasn't shipped yet, we'll cancel or change it. If it's already on the way, we'll walk you through a return.


Still have a question?

Email support@xgridoutfitters.com and a real person who knows the gear will get back to you. XGRiD Outfitters is a partner company of XGRiD Campers.