Shipping Policy

Effective date: July 1, 2026

Thanks for shopping with XGRiD Outfitters, the online gear arm of XGRiD Campers. This page explains how your order gets to you: how long it takes to process, where we ship, how shipping is priced, and — importantly — why your order may show up in more than one package. If anything here is unclear, email us at support@xgridoutfitters.com.

For anything about returns, exchanges, or warranties, please see our Returns & Warranty page — this page only covers getting your gear to you.

How our shipping works (please read this)

Most of our 600+ products ship directly from the supplier brands' own warehouses, not from a single XGRiD Outfitters warehouse. This is sometimes called drop-shipping, and it lets us offer a wide, curated catalog of off-road and overland gear without markups for warehousing.

The practical result: if your order includes items from more than one supplier, those items ship separately. See the Multiple shipments section below — it's the most important part of this policy.

Order processing time

After you place an order, the supplier needs time to pick, pack, and hand it off to the carrier. Typical processing time is [1-3] business days, though it can vary by supplier, product, and order volume.

Business days are Monday through Friday, excluding U.S. holidays. Orders placed on weekends or holidays begin processing the next business day. Processing time is separate from transit time (how long the package spends with the carrier).

Where we ship

We currently ship to [the contiguous United States (lower 48 states) — confirm whether Alaska, Hawaii, and U.S. territories are included].

Some suppliers may have their own delivery limitations. If we can't ship a particular item to your address, we'll let you know and help you sort it out.

Shipping rates & methods

Shipping is calculated at checkout based on the items in your cart, the suppliers fulfilling them, your delivery address, and the carrier/service available. You'll see the total shipping cost before you pay.

[Free-shipping threshold — only if offered, e.g. "Orders over $[amount] ship free within [region]." Otherwise remove this line.]

Because items can ship from different warehouses, a single order may carry shipping from more than one supplier.

Multiple shipments

This is the part to know. Because your gear ships directly from multiple supplier warehouses around the country, an order with items from different suppliers will arrive as separate shipments. That means:

• Your order may arrive in separate packages.
• Those packages may arrive on different days.
• Each shipment has its own tracking number.
• You may receive multiple shipping-confirmation emails for one order — one per shipment as it leaves its warehouse.

This is normal and expected — it doesn't mean anything is missing or wrong. If part of your order hasn't arrived yet, the most likely reason is that it's shipping separately from another warehouse and is still in transit. You can always check the status of each shipment using its individual tracking link, or email us if something doesn't add up.

Estimated transit times

Once a shipment leaves the warehouse, delivery time depends on the supplier, the carrier, the service level, and your location. As a general guide:

• Standard ground: approximately [2-7] business days
• Freight / oversized items: approximately [5-10] business days (plus appointment scheduling — see below)

These are estimates, not guarantees. Remote addresses and items shipping from distant warehouses may take longer.

Oversized & freight items

Some heavy or oversized gear ships by LTL (less-than-truckload) freight rather than standard parcel carriers. Freight shipments work a little differently:

• The carrier may contact you to schedule a delivery appointment.
• Delivery may require someone present to receive and sign for the shipment.
• Freight is typically curbside; please inspect the shipment on arrival.

If your order includes a freight item, plan for the delivery window and check for damage before signing. If anything looks damaged, note it with the driver if possible and contact us right away (see Lost, stolen, or damaged in transit).

PO boxes, APO/FPO, and military addresses

Many of our suppliers and freight carriers cannot deliver to PO boxes or APO/FPO/DPO addresses, especially for oversized or freight items. We recommend using a physical street address. If you can only receive mail at a PO box or military address, contact us before ordering and we'll check whether the items in your cart can be delivered there.

Order tracking

When each shipment leaves its warehouse, we'll email you a tracking number for that shipment. Since orders can ship in multiple parts, you may receive more than one tracking email — one for each package. Use those links to follow your gear to your door.

Delays

Once a package is with the carrier, delivery is in their hands. Carrier backlogs, severe weather, peak-season volume, and supplier backorders can all cause delays that are beyond our control. We'll do our best to keep you informed if we learn of a problem with your order, and you can always reach out for a status check.

Lost, stolen, or damaged in transit

If a shipment arrives damaged, never shows up, or appears to have been stolen after delivery, email us at support@xgridoutfitters.com with your order number and any photos. We'll work with you and the supplier or carrier to make it right.

Resolutions, replacements, and any returns related to a damaged item are handled under our Returns & Warranty page — please review it for the details and timelines.

International shipping

At this time we ship only within the United States and do not offer international shipping. 

A note on your shipping information

To deliver your order, we share the information needed for fulfillment — typically your name and shipping address — with the relevant Shopify Collective supplier(s) and shipping carriers handling your shipments. Our store, checkout, and order processing run on Shopify, and payments are handled through Shopify Payments and related payment processors. We also use email and analytics tools to send order and shipping notifications and to understand how our store is used. For the full picture of how we collect, use, and share your data, please see our Privacy Policy.

Contact us

Questions about an order, a shipment, or this policy? Email support@xgridoutfitters.com and we'll help you out.

XGRiD Outfitters is the online gear store and partner company of XGRiD Campers, a curated off-road camper dealership with shops in Las Vegas, NV and Knoxville, TN. Legal entity: XGRiD Outfitters. 6949 Speedway Blvd Ste 109, Las Vegas, NV 89115. This Shipping Policy is governed by the laws of Nevada.